Which countries do you deliver to?
We currently ship internationally on a quotation basis. Please contact us directly at enquiry@brexinternational.com.sg or click on the "Enquiries" button for a quote on the shipping charges. Please do not make a payment till we have quoted and advised the next steps.
How long will it take to get my order?
If it is a stock item, it will be shipped out in 2 to 3 days. While our carrier (UPS for most international orders) typically takes 3-10 working days to reach you, it will be based on their schedule and each country's custom clearance. In most cases, we will provide a tracking number for you to track your order. If the item is backordered, it will take 6 to 10 weeks to be ready for shipment. We will, of course, advice accordingly.
How much will it cost?
The exact cost of shipping will be calculated at checkout. Please contact us directly for customised or bulk orders.
Does the delivery charge include customs fees?
Our delivery charges do not include international taxes and duties that may be imposed by the customs. If you require any further assistance, please contact your local customs office.
In what currency will I be billed?
Singapore Dollars
Can I cancel my order?
Unfortunately, once an order is successfully processed, they are not able to be cancelled.
What if I entered the wrong address?
The customer is responsible for the verification of an accurate shipping address before the completion of an order. Please contact us immediately at enquiry@brexinternational.com.sg for further assistance.
Are overseas shipments returnable?
No. Unfortunately, they are not returnable.
What if something is damaged in transit?
We are dedicated to assuring that you have received your order in perfect condition. We have a thorough quality control system in place to document all shipments that leave our facility. Please be sure to check the outer and inner cartons, take photos of any issues and please notify us within 2 working days. If there is any damage on the outer cartons, please keep all packaging and contact the carrier for a claim.
My package is missing, can you help?
Please contact us at enquiry@brexinternational.com.sg if you have not received your order or it has been lost in transit by the carrier and we would love to assist you.