Refund policy

Refunds & Returns
Once your transaction is completed and payment is made via Qua.com.sg, your order cannot be changed or cancelled. If you choose not to accept delivery, we are not able to refund any and all payments made. We will not accept items purchased through our third-party affiliates.

No refunds will be given for paid orders, except for damaged or incorrect items as set out below.

If you want to exchange an item, depending on the circumstance of the request we may consider an exchange for equal or higher value. This request must come within 2 full days of receiving the item, only full price, with original invoice, in perfect condition with all packaging intact.

Customised orders cannot have any changes once accepted and confirmed by Qua.

Damaged or Incorrect Items
Every order is checked and documented before it leaves us. If your order arrives damaged, or isn't what you ordered:

1. Tell us within 3 days of delivery. WhatsApp +65 9727 4660 or email enquiry@brexinternational.com.sg with your order number.
2. Send photos of the item, the inner and outer packaging, and the shipping label.
3. Keep all the packaging until we've sorted it out, as the courier may need to inspect it.

We'll handle the courier claim for you. Once the damage is confirmed, we'll send a replacement at no cost to you. If that piece is no longer available, you can choose an exchange of equal value or a full refund.

Qua pieces are handmade, so slight variations in colour, pattern and placement are part of their character, not defects.

Customised orders are covered for damage in transit like any other order.